Are you gaining feedback from your customers at opportune moments? Are you expanding your brand identity and quality by distributing this feedback on your website and media channels?
The people at Feefo offer a genuine feedback portal that is growing in presence within the Recruitment Industry, as is its functionality and subsequent offering:
- Triggers to seek and receive feedback after a candidate has walked out of that positive interview/meeting, and/or received an offer for that dream job.
- Campaign configuration that targets feedback on key service areas and generates a Net Promoter Score.
A way of receiving more in-depth and credible feedback & testimonials that people will take note of.
FEEFO experience
We found the interface to be user-friendly and comprehensive.
We tested and found it:
- Simple to create campaigns and setup external as well as internal questions on areas of
service. - Easy upload of new sales or activity data in spreadsheet format to trigger feedback emails that are tailored to the recipient service and/or experience.
- Great reporting suite showing response ratings by service, department, industry (whatever you choose to setup in the campaigns)
- Pre-built widgets to easily complement and potentially replace your testimonials page on the website.
FEEFO business
Feefo Sales were very responsive and helpful. They demonstrated a genuine desire to understand and tailored to business requirements and ethos. Account management remained in contact to ensure continued customer service levels.
Feefo Account Management is very knowledgeable and accommodating. With a clear understanding of the project from a concise handover from Sales, they were able to begin setup, training and support for the release of our initial campaigns.
Integration
INEO has successfully tested and integrated this with multiple CRM systems and workflows with great effect. Please get in touch for more information and subscribe to our newsletter for ongoing product reviews and news.