What can be removed from training and processes, if it doesn’t communicate the objective remove it!
Reduce cost & negative impact to your Operations

Implementation & Training - Get everyone on board

INEO will complete all system work as agreed, and plan the roll out into the live environment with consideration to your day-to-day work. We work diligently to minimise operational downtime and impact to your normal processes. We coordinate with suppliers and internal resources to ensure projects are aligned.

INEO offer a range of training subjects to suit the needs of your business, adapting to cover the requirements of your staff. We use training methodology which engages your team, using real life examples to quantify the information we are providing. Training can be requested as a one-off or as a programme. We can train one member of staff to roll out to the rest of your workforce (Train the Trainer), or provide live sessions to a number of delegates over a series of hours, days, or weeks.

Training is undertaken at a place and time that suits your business, in the right format for your business’ learning style. Previously we have used formats such as presentations, interactive learning, on-desk, video live feed, and via training manuals and guides. Whatever format works best for you, INEO’s aim is to deliver a training programme that propagates learning and action throughout your business.

“Since I launched The Barton Partnership John’s input has had a major influence in our success and growth.”

Nick Barton - CEO, The Barton Partnership

INEO Case Studies

  • Existing CRM Enhancement Implementation & Training Project

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    Challenge

    • Cumbersome forms, fields and drop down lists. Resulting in a lack of usage and value to users, encouraging reliance on costly rented talent sources; LinkedIn & Job boards

    Action

    • User experience & interface design; less fields, less clicks, less confusion & frustration
    • Cleared out unused codes and fields; streamlined protocols, process and mandatory entry
    • User Acceptance testing & training

    Result

    • A logical, user friendly and utilised code structure and interface. Improving speed and accuracy of data entry and search results. A system that is a pleasure to use.
  • New System Engagement & Adoption Training Programme

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    Challenge

    • Implement and Train a 500+ user base across UK & EU locations, joining an internal project team in a CRM Migration project managing mid to back office systems integration

    Action

    • User & Business Requirements gathering & Acceptance criteria
    • Quality & Change Control Management
    • Test scripts & UAT planning, execution & output handling
    • Issue handling (JIRA)
    • Logs and cut over planning maintenance
    • Data mapping support and investigation. Resolving data clashes and errors, where possible rectifying or managing “poor” data quality and/or usage
    • Training Programme design;  Developing Training Plans for Trainers. Training Guides & Workbooks for end users
    • Post project assessment and handover

    Result

    • An enhanced and optimised end to end Front to Back Office Recruitment tool.
    • An effective training programme modulised to provide cohesive and comprehensive content in a digestible format promoting high knowledge retention with a low resource requirement and impact to sales operation.
    • An extensive knowledge base for support and communication of system features and FAQs